Refund Policy
Overview
At ohgreatanotherfoodie.com, we want you to be completely satisfied with your purchase. If you are not satisfied, you may be eligible for a refund or exchange under the following conditions.
Returns
- Eligibility: Items must be unused, in the same condition that you received them, and in the original packaging.
- Time Frame: You have 30 days from the date of purchase to request a return.
- Process: To initiate a return, please contact us at Danielkirkham27@gmail.com with your order number and reason for return. We will provide you with return instructions.
Non-Returnable Items
- Perishable goods
- Personal care items
- Gift cards
- Downloadable software products
Refunds
- Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
- Processing Time: If you haven’t received a refund yet, first check your bank account again.
- Bank Processing: Then contact your credit card company; it may take some time before your refund is officially posted.
- Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at Danielkirkham27@gmail.com.
Exchanges
- Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at Danielkirkham27@gmail.com.
Shipping Returns
- Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Tracking: Depending on where you live, the time it may take for your exchanged product to reach you may vary. We recommend using a trackable shipping service or purchasing shipping insurance.
Contact Us
If you have any questions about our Refund Policy, please contact us at:
- Email: Danielkirkham27@gmail.com
- Phone: 07876 492704